Refund and Returns Policy
At Kamagra, we prioritize customer satisfaction, transparency, and responsible healthcare practices. Our Refund and Returns Policy outlines a fair and clear approach for resolving order-related concerns while complying with pharmaceutical safety standards.
Order Cancellation Policy
Orders may be cancelled only before dispatch. Once an order has been shipped, cancellation requests cannot be processed. To request a cancellation, customers must contact our support team promptly and provide valid order details for verification.
Return Eligibility
Due to strict health, safety, and regulatory guidelines, pharmaceutical products are generally non-returnable. This policy ensures product integrity and patient safety. In certain situations, exceptions may apply under the following conditions:
- Incorrect product received
- Item damaged during transit
- Order not delivered within the expected timeframe
Refund Conditions
Refunds or replacements may be issued under the conditions listed below:
- Incorrect or Damaged Products
- If you receive an item that differs from what was ordered or arrives damaged, we will arrange a full refund or replacement, subject to verification.
Non-Delivery
If your order is not delivered within 30 days from the shipping date and tracking confirms non-delivery, you may choose either a replacement shipment or a full refund.
Cancellation Before Dispatch
- Orders cancelled prior to shipping are eligible for a full refund.
- Refunds will not be issued in the following situations:
- Order cancellation requested after dispatch
- Incorrect, missing, or inaccurate shipping information submitted by the customer
- Delays caused by customs clearance, courier services, or postal authoritie
Refund Procedure
To request a refund, customers must contact our customer support team within 7 days of delivery and provide:
- Order reference number
- Brief explanation of the issue
- Supporting photos (if applicable)
Once the request is reviewed and approved, refunds will be processed via the original payment method. The credit timeline typically ranges from 5 to 10 business days, depending on the payment provider.
Replacement Policy
If a product is confirmed to be damaged, lost in transit, or incorrectly delivered, a replacement will be issued at no additional cost. Replacement orders are dispatched promptly and usually follow standard delivery timelines.
Important Notes
- Returned medications are not accepted due to hygiene and safety regulations
- Refund or replacement requests must be submitted within the specified timeframe
- Any approved refund will be processed exclusively through the original method of payment
- Shipping charges are non-refundable unless the error occurred on our end